How Can bm99 Help If I Have a Gambling Problem?

You can reach us 24/7 through Live Chat, where staff are available to assist in Burmese. You can also contact us at email support@bm99.today. We can help you set personal limits, take a time-out, reduce your deposit limit, or apply for self-exclusion.

🛡️ 21+ Only

bm99 Responsible Gambling

Gambling should be fun, not a problem — we provide tools and settings so you can play with your own limits in place.

Available to players aged 21 and above only

The Right Place for Gambling

At bm99, gambling is meant for relaxation and entertainment. Rather than thinking of it as a way to make money, treat it as something enjoyable over the long run. We have built tools, limits, and support systems so every player can play comfortably and without pressure.

We believe that each player's life and wellbeing matters more than their gambling activity. That is why we provide tools and information here to help keep the risk of problem gambling at bay.

The Protection Tools We Offer

Deposit Limits

You can set your own maximum deposit amount per day, per week, or per month. Managing your budget is a key part of healthy gambling.

Financial Control

Play Time-Out

A Time-Out option is available so you can take a short break. You can pause gambling for one week or one month, and your account will not be accessible during that period.

Time Limit

Self-Exclusion

If you want to stop gambling for an extended period, you can request self-exclusion. During that time, all gambling, deposits, and promotional notifications will be suspended.

Account Suspension

Viewing Your Gambling History

You can review your play sessions, deposit and withdrawal records, and betting patterns. Understanding your own gambling habits is the first step toward staying in control.

Record Review

24/7 Customer Support

If you are experiencing any issue related to gambling, you can reach us any time through Live Chat or at [email protected]. Support is available in Burmese.

Support & Contact

21+ Age Restriction

The bm99 platform is for players aged 21 and above only. Age verification is carried out at registration, and any fraudulent activity is handled strictly.

Age Restriction

Signs That Gambling May Be a Problem

If any of the following signs keep coming up, your gambling may be becoming a problem and you should seek help.

Continuing to play with the urge to win back losses rather than for enjoyment
Borrowing money to gamble or spending savings on gambling
Hiding your gambling from family, friends or colleagues
Believing you can stop at any time but finding you cannot
Experiencing stress, low mood or sleeplessness because of gambling
Neglecting or falling behind on daily responsibilities because gambling comes first

Responsible Gambling Policy

We believe gambling should be linked to enjoyment and fun, not financial pressure. Every player should approach it with the following principles —

Play with money you can afford to lose

Only deposit what you are comfortable losing — not money you cannot spare

Set time limits

Decide in advance how long you will play and stop when that time is up

Do not expect to win back losses

Accept that losing is part of gambling and do not chase losses expecting to recover them

Self-Assessment Questions

Answer the questions below honestly. If you answer "Yes" to 3 or more, it may be a good time to review your gambling habits.

01 Have you ever felt that you spent more on gambling than you planned?

02 Have you ever found yourself thinking about gambling even when you are not playing?

03 Have you ever gambled again to try to win back money you lost?

04 Have you ever tried to stop gambling but found you could not?

05 Has gambling ever caused problems in your relationship with family?

06 Have you ever taken out a loan or sold something to get money for gambling?

If you answered "Yes" to 3 or more questions, please contact us via Live Chat or at [email protected] — we are here to help.

How to Use Limit Tools

Log in to bm99

Go to Personal Settings

Open Account Settings — find the Responsible Gambling section.

Choose a Tool

Select a deposit limit, time-out or self-exclusion.

Get Support

If you have trouble with any of these steps, reach out via Live Chat for assistance.

bm99's Commitments

Safety First

We provide SSL encryption, secure payments and gambling control tools to keep players safe.

21+ Age Verification

Age 21 and above is verified at account registration. Strict checks are carried out without relying on self-declaration.

Fair Play

Game outcomes are generated by a trusted Random Number Generator (RNG) and cannot be altered by anyone. We stand behind fair play.

Personal Data Protection

Players' personal and financial information is protected in accordance with the law and is never shared with third parties.

Responsible Advertising

We do not direct any advertising at problem gamblers or those under 21. We are committed to ensuring all advertising is safe and responsible.

Support Is Always Available

24/7 Live Chat and email support in Myanmar language. If you run into any issue while playing, don't hesitate to contact us — we're here to help.

Balanced gaming between fun and control

At bm99, we believe gaming should be enjoyable. Try our games with your own personal limits in place.

What you should know about responsible gaming

Self-exclusion is a way for a player to voluntarily request to stop gambling. During the exclusion period, account access, deposits, and all promotional notifications will be blocked, and the account can only be reopened once the period has ended. You can request this tool through Live Chat.

Log in via bm99 Login, go to account settings, and open the responsible gambling section. There you can set your own maximum deposit amount per day, per week, or per month. If you run into any difficulty using the tool, you can get help through Live Chat.

When the Time-Out period ends, you will be able to log in and play as normal. However, do not decide to continue playing just because the period has ended — take time to reflect before making that choice. You can also extend your Time-Out for a longer period.

You can reach us 24/7 through Live Chat, where staff are available to assist in Burmese. You can also contact us at email [email protected]. We can help you set personal limits, take a time-out, reduce your deposit limit, or apply for self-exclusion.

Gambling requires sound decision-making and financial awareness that younger players may not yet have. The bm99 platform is open to players aged 21 and above only, which helps protect young people.

No. Gambling is for entertainment only and there is always a risk of losing. Do not treat gambling as a source of income — approach it purely for enjoyment. Only play with money you can afford to lose, and do not expect to recover any losses.